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Privacy Policy

Ocotillo Services

THIS IS A CONTRACT. PLEASE CAREFULLY READ THE FOLLOWING TERMS BEFORE ACCESSING THIS SITE. BY ACCESSING THE SITE, YOU ACCEPT AND AGREE TO ALL OF THE COVENANTS AND CONDITIONS IMPOSED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS THE SITE.

BY USING EITRLOUNGE.COM’S SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THESE TERMS. YOU ALSO AGREE TO REVIEW THIS AGREEMENT PERIODICALLY TO BE AWARE OF MODIFICATIONS TO THE AGREEMENT, WHICH MODIFICATIONS EITRLOUNGE.COM MAY MAKE AT ANY TIME. YOUR CONTINUED USE OF THIS SITE WILL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF ANY MODIFIED AGREEMENT.

 

1. Information We Collect About You

We gather various types of information about visitors and/or users of our Services. This information may be collected directly when you provide it to us or automatically as you navigate through the Websites or App.

(a) Personally Identifiable Information: This refers to information by which you may be personally identified, such as your name, email address, or school. We will collect and process such data when you register for a Service, create an account, subscribe to a newsletter, submit feedback, enter a contest, complete a survey, or send us a communication. When ordering products or services on the Websites or App, you may be asked to provide a credit card number and other payment-related information. You may also provide information to be published or displayed in public areas of the Websites or transmitted to other users of the Websites using ‘sharing’ features (collectively, “User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. 

We may also collect your Internet Protocol (‘IP’) address to diagnose problems with our servers, administer our Services, and gather demographic information.

(b) Non-Personally Identifiable Information: We may collect certain Non-Personally Identifiable Information, that does not identify a specific individual. This includes information about your equipment, browsing actions, the resources that you access and use through the Services, your operating system, and browser type. This helps us to deliver a better and more personalized service to users by customizing our Services according to your preferences.

(c) Device Information: When you download our App and use our Services, we automatically collect information on the type of device you use and the operating system version.

We do not ask for, access, or track any location-based information from your mobile device at any time while downloading or using our App or Services.

 

2. How We Use Your Information

We use the information we have about you in the following ways:

    • To ensure that the content from our services is presented in the most effective manner for you and for your computer or mobile device.
    • To provide you with information, products, or services that you request from us or may interest you, provided you have consented to be contacted for such purposes.
    • To fulfill our obligations arising from any contracts between you and us, including billing and collection.
    • To enhance the overall appearance and functionality of the website.
    • If you pay for services using a credit card, we will transmit your credit card data to the appropriate credit card company and/or payment processing company.
    • This is to enable you to participate in the interactive features of our services if you choose to do so.
    • To notify you about any changes to our services.
    • To serve as another justification for hiring attorneys to write legal content like this, which few customers ever read, except for you.
    • To motivate our staff regarding the progress you are making.
    • In any other way, we may describe when you provide the information.

 

3. Opt-In Communication and Responsive Customer Service

We or our selected third parties will only contact you electronically if you have consented to this. If you email us, we will respond to your inquiry as quickly as possible.

 

4. Disclosure of Your Information

We commit to sharing your Personally Identifiable Information in accordance with the guidelines outlined in this Privacy Policy. We do not engage in the sale, trade, rental, or disclosure of your information to third parties, except as indicated below:

(a) Our Services are facilitated through contractual arrangements with service providers and third parties. Utilizing your Personally Identifiable Information, we and our service partners operate our Websites and provide Services. For instance, we are obligated to disclose your credit card information to the card-issuing bank or payment processor to authenticate payment for products and services acquired through our Websites; divulge your address information to the delivery service for shipping products ordered by you; and share order information with third parties aiding in the provision of services.

(b) We will disclose Personally Identifiable Information under the following circumstances: (i) as required by law enforcement or judicial authorities or to facilitate a law enforcement inquiry; for example, if involvement in organizations such as the Taliban or ISIL is detected, disclosure to law enforcement is a possibility; (ii) if we possess a genuine belief that such disclosure is mandated or permitted by law or legal process; (iii) to safeguard the rights, reputation, property, or safety of eitrlounge.com or others; (iv) to uphold and enforce our rights or your obligations; (v) if mandatory professional standards compel disclosure; (vi) to a 3rd party with your prior consent; or (vii) if we are compelled to disclose or share your Personally Identifiable Information to enforce or implement any contracts or agreements existing between you and eitrlounge.com, inclusive of this Privacy Policy and our Website Use Policy. This may entail information exchange with other entities for fraud protection and credit risk reduction.

(c) In the instance of a decision by ocotilloservices.com to vend all or part of its stocks or assets or engage in a merger, we retain the right to incorporate Personally Identifiable Information and Non-Personally Identifiable Information among the assets transferred to the acquiring or surviving entity.

(d) We may disclose Non-Personally Identifiable Information pertaining to our customers’ sales, traffic patterns, and related Website information to third-party advertisers.

Should you have any inquiries regarding our privacy practices, we encourage you to reach out to us directly.

 

5. Modifying or Rectifying Personally Identifiable Information

To access, request the deletion, or make corrections to your personal information and privacy preferences, please contact us via email or by postal mail at the following address:
Ocotillo Services
PO Box 580173
N. Palm Springs, CA 92258
Attn: Customer Service

We urge you to promptly update your Personally Identifiable Information in the event of any changes. Should you wish to have your account information deleted or removed, please be aware that while we maintain records of past transactions for a reasonable period, the associated information cannot be entirely deleted from our system. This is due to the presence of backups and redundancies that we have in place, making it impractical to completely eliminate your data without some residual information.

 

6. Managing Account Termination and Data Retention Requests

We will retain your information for the duration of your account’s active status or for as long as necessary to provide you with our Services. Should you wish to cancel your account or request that we cease using your information for the purpose of providing Services, please contact us at OcotilloServices.com. We will retain and utilize your information as required to fulfill our legal obligations, settle disputes, and enforce our agreements. Your request for access will be addressed within 30 days.

 

7. Managing Your Personal Information and Communication Preferences

Occasionally, we may correspond via email regarding website disruptions and trust that you will continue to engage with us during these challenging periods. If you provided consent during registration to receive offers or information from our partners, we may periodically send you direct mail about products and services that we believe may be of interest to you. These direct mailings will only be sent by OcotilloServices.com (or by agents operating on our behalf under confidentiality agreements) and only if you have not chosen to ‘opt-out’ of such offers at a later time.

We do not send unsolicited commercial emails (“spam”). We provide commercial email recipients with the opportunity to opt out of further communications in every email, as that is our standard practice. It is important to note that opt-out information may not be included in non-commercial service emails (e.g., emails pertaining to your order, the Website Terms and Conditions of Use, etc.).

By adjusting your browser settings, you have the option to accept all cookies, receive notifications when a cookie is set, or reject all cookies. If you choose to reject all cookies, certain parts of our websites may not function correctly in your specific case.

 

8. Data Processing Practices and Retention Policy

OcotilloServices.com collects data for specific services under the guidance of its clients, such as an entity utilizing the services for its personnel. In this capacity, OcotilloServices.com serves as a data processor and does not have a direct relationship with the individuals whose Personally Identifiable Information it processes, which is advantageous. Should the client request data removal, we commit to responding within 30 days upon receipt of their email. The Company will retain Personally Identifiable Information processed on behalf of our clients for the duration required to facilitate our services. We will use and retain this personal information as necessary to fulfill our legal obligations, settle disputes, and uphold our agreements.

 

9. Data Security

All data provided to us is securely stored on our servers. Any payment transactions are encrypted using Secure Sockets Layer (SSL) technology. To ensure the confidentiality of your personal and credit card information during online purchases, please use an SSL-enabled browser. Despite these measures, it is important to note that hackers have been able to breach the websites of numerous large companies using this technology.

If you choose to access your account, you will need to use a password and/or unique user name selected by you. Your password is encrypted for security purposes. It is strongly recommended that you do not share your password with anyone. Additionally, it is advised to create a password using a combination of letters and numbers and to use a secure web browser. Please be aware that we cannot be held responsible for unauthorized activity resulting from your neglect to safeguard your password and user name. If you share a computer with others, always remember to log out of your account to prevent access to your information.

In the event that your user name or password is compromised, please notify us promptly via email.

It is important to recognize that no data transmission over the Internet or any wireless network can be guaranteed to be completely secure. While we make every effort to protect your Personally Identifiable Information, you acknowledge that there are inherent security and privacy limitations of the Internet beyond our control. Therefore, we cannot guarantee the security, integrity, and privacy of any information and data exchanged between you and us through this Website, and we shall not be liable for any loss, misuse, disclosure, or alteration of such information. Furthermore, any such information and data may be subject to viewing or tampering by a third party during transmission.

Should we believe that the security of your Personally Identifiable Information under our control has been compromised, we will notify you as promptly as possible under the circumstances. If we have your email address, we may use email for such notification, and you consent to this use of email. If you prefer an alternative method of notification, please email us with the contact information you would like us to use.

 

10. Understanding Cookies and Tracking Technologies on Our Website

When utilizing our Websites, we may employ cookies and other technologies to facilitate and personalize your usage of our Services. What exactly is a cookie? A cookie is a small data text file that a website stores on your computer or mobile device (if your web browser permits), which can then be retrieved to identify you to us.
Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our Websites. The cookies aim to simplify your use of the Websites, enhance the smooth operation of the Websites, and preserve your logged-in state, eliminating the need to log in each time you visit the Websites. Please note that our Privacy Policy does not cover the use of cookies by our partners, affiliates, tracking utility company, and service providers. We do not have access to or control over these cookies. Our partners, affiliates, tracking utility company, and service providers employ session ID cookies to facilitate your navigation of our site and use of the shopping cart, among other features.

You can disable and/or delete all types of cookies by adjusting your browser settings. Although the process of disabling and/or deleting cookies is generally straightforward, the specific method varies depending on the browser. You can find instructions on how to do this in the “help” section of your browser. Alternatively, you may consider closing your browser and then searching for “cookie folder”, “cookie manager”, or simply “cookie” to locate the relevant settings. For more information about cookies and instructions on how to disable them, please visit www.allaboutcookies.org. If you choose to disable cookies, our Websites will no longer recognize you, and you may not have access to all areas of the Websites.

What are clear gifs? Clear gifs are minute graphics with unique identifiers, functioning similarly to cookies, and used to monitor the online activities of web users. Unlike cookies stored on a user’s computer hard drive, clear gifs are imperceptibly embedded on web pages and are approximately the size of a period.

We collaborate with third-party ad networks to manage our advertising on other sites. As part of this service, they utilize cookies and clear gifs. We do not furnish any personally identifiable information or details about your purchases to any third-party ad server. Both we and our third-party ad server will collect and utilize your IP address and specific non-personally identifiable information, such as your browser type, the server your computer is connected to, and the area code and zip code linked to your server, as well as whether you interacted with a particular advertisement.

What is a Flash cookie? Local storage objects, also known as “Flash cookies,” function similarly to browser cookies by storing certain information about you or your activities on our Websites. We utilize Flash cookies in specific instances, such as when we use Flash to deliver content like video clips or animations. The options within your browser may not prevent the setting of Flash cookies. To manage Flash cookies, please click here: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

 

11. Optimizing User Experience Through Mobile App Analytics

We utilize mobile analytics software to enhance our comprehension of the functionality of our mobile software on your device. This software may collect data regarding the frequency of App usage, in-App events, aggregated usage, performance metrics, and the origin of the App download. It’s important to note that we do not associate the information stored within the analytics software with any Personally Identifiable Information you may provide within the App.

 

12. Third-Party Websites and Advertisers: Understanding Information Collection and Privacy Practices


With the exception of the matters outlined in this Privacy Policy, this document specifically pertains to the use and disclosure of information obtained from you. Our Websites may feature hyperlinks to other third-party websites that may gather and divulge information in a manner differing from our own websites. We do not assume responsibility for the collection, use, or disclosure of information obtained through these third-party websites. Moreover, we explicitly disavow any liability associated with such collection, use, or disclosure. We advise you to review the privacy policies of the other websites you visit. Furthermore, other entities that advertise on our Websites may gather information about you as you view or click on their advertisements through the use of cookies. We have no control over this information collection. Should you have any inquiries regarding their use of the collected information, we recommend that you contact these advertisers directly.

 

13. Notice to California Residents – California Privacy Rights

If you have supplied us with Personally Identifiable Information, California state law grants you the entitlement to request and obtain from us, once annually, details regarding the sharing of your Personally Identifiable Information with third parties for their direct marketing purposes. If applicable, this information would encompass a roster of names and addresses of all third parties with whom such information was shared during the preceding calendar year, as well as a compilation of the types of Personally Identifiable Information disclosed. To initiate such a request, kindly send an email with the subject line “California Privacy Request”. Your request should specify your name, physical mailing address, and email address. We commit to responding within thirty days upon receiving such a request.

Please note that we will not disseminate your Personally Identifiable Information to third parties for their marketing purposes without first obtaining your explicit consent. Furthermore, if you have granted us authorization, the use of your Personally Identifiable Information by such third parties will be governed by their respective privacy policies. We advise you to reach out to those entities directly regarding any communications you may receive from them. Additionally, should you decide at a later time that you no longer wish for that third party to utilize your personal information, you should directly contact those third parties.

 

14. Notice of Privacy Policy Updates and Revisions

It is our standard practice to publish any revisions to our Privacy Policy on this webpage. We recognize the importance of transparency and wish to keep you informed about any alterations made. Should substantial changes be implemented regarding the handling of user information, rest assured that such decisions are made with careful consideration. It is your responsibility to ensure that your provided email address remains active and current.

Your continued use of the Services following such revisions will indicate your: (a) acknowledgement of the revised Privacy Policy; and (b) agreement to adhere to and be bound by the updated Privacy Policy.

 

15. Guidelines for Safely Engaging in Online Communities and Forums

If you decide to disclose Personally Identifiable Information on communities, message boards, forums, or similar platforms accessible via the Websites, it is important to understand that such information, along with any disclosed in your communication, may be collected and utilized by third parties, potentially resulting in unsolicited messages. If you wish to request the removal of your personal information from our platforms, please contact us. By engaging in any submissions to chat rooms or other public areas on the Websites, you acknowledge that such submissions are accessible to all third parties. If you prefer to prevent your comments from being viewed by third parties, you should not make any submissions. Ultimately, you are solely responsible for all activity conducted by you via communities, forums, message boards, chat rooms, etc.

 

16. Integration and Privacy Considerations of Social Media Features on Our Websites

Our websites incorporate a variety of Social Media Features designed to serve diverse purposes for different individuals at different times, all of which are justified for various reasons. These features may gather your IP address, track the pages you visit on our websites, and utilize cookies to ensure their proper functionality. Social Media Features are hosted by third parties or on our websites directly. Your engagement with these features is subject to the company’s privacy policy.

 

17. Contact Us: Addressing Your Privacy, Business Inquiries, and Other Questions

  1. Ring Our Bell. Contact Us with Questions
    If you have any questions about this Privacy Policy, please contact us by sending a letter to:
    Ocotillo Services
    PO Box 580173
    N. Palm Springs, CA 92258
    Attn: Customer Service
    Phone Number: 760-507-1600