Services
Why use a receiving service?
Professional Receiving:
Your shipments travel a long way—let us make sure they arrive safely.
At Ocotillo Services, every item we receive is inspected visually and, when needed, physically before it’s accepted from the carrier. We verify order details against client specifications, ensuring nothing is missing or incorrect.
If any issues arise, we document them with photos and immediately notify you. Our team can assist in filing claims, arranging repairs, or coordinating returns. We can even correct minor imperfections in-house.
Live Inventory Management – The OC:
Access your project inventory anytime, anywhere—right from your mobile device or computer.
The OC provides:
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Real-time tracking for every project and item
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BOL and shipment visibility
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Photo documentation and damage reporting
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Scheduling for pickups and deliveries
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Transparent communication between your team and ours
Claims Assistance:
At Ocotillo Services, we are dedicated to assisting with any freight claims that must be filed free of charge. Our knowledgeable staff will provide assistance with any necessary solutions to ensure a smooth claims process. We are fully committed to minimizing stress and saving YOU time whenever possible.
Assembly:
By assembling pieces before delivery, you avoid the higher hourly rates and delays that often come with on-site assembly from moving companies.
Flexible, Climate-Controlled Storage:
Our storage solutions are designed to scale with your business.
You pay only for the space you actually use, and our advanced inventory system makes managing multiple projects effortless.
Our Palm Springs warehouse is climate-controlled, maintaining comfortable temperatures even during extreme desert heat—protecting your valuable furnishings and materials year-round.
In a desert region with heat often exceeding 120° F in the summer, our climate-controlled storage warehouse is a must. The warehouse is typically kept up to 20º-30º F cooler during the summer season. We also have a fully temperature-controlled area for those more sensitive pieces.
Delivery Window with Optional Text Notifications
Delivery Services and White Glove Options:
This approach lets us negotiate the best possible rates for you while ensuring top-tier delivery quality.
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Inside delivery and room-of-choice placement
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Protective gear (booties, gloves, blankets)
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Complete dunnage and packaging removal
Learn more about delivery Learn more about white glove options
Protection Services:
Along with taking care of our customers and really going the extra mile for service, we offer industry leading services that we are quite proud of. Innovation and customer satisfaction have led our organization in many new directions, including the introduction of these services.
· Fabric & Rug Protection
We go beyond logistics with additional care options designed to protect your investment.
Through our partnership with Fiber-Seal, we offer fabric and rug protection treatments that repel liquids and stains—without altering color or texture.
Plus, every Fiber-Seal application comes with free service calls for 12 months after treatment.
Customized Crates for All Industries
For delicate, oversized, or unusually shaped pieces, Ocotillo Services provides custom-built crates tailored to your exact specifications.
Our expert team ensures every shipment is protected to the highest standards for safe and secure transport.
Nationwide Shipping:
From local deliveries to coast-to-coast logistics, Ocotillo Services offers complete nationwide freight solutions across the continental U.S.
We manage every step of the process—from pickup to final delivery—with the precision, care, and reliability our clients depend on.