Services
Why use a receiving service?
As a company established in the Mid-Century Modern hub of Palm Springs and with future expansion plans for San Diego, we comprehend the limitations imposed by several major commercial vendors in the delivery of goods to residential addresses. These vendors only ship to receivers with loading docks where personnel are standing by to receive these goods. Because this process could be costly if not done properly, a receiving warehouse specializes in the time and detail management portion of receiving your merchandise. The cost alone to afford to receive, inspect, store, deliver, movers, fuel, vehicles, insurance, etc., is a large feat to overcome. For this reason, the majority of designers outsource these tasks so they can focus on what they do best: design.
Receiving:
At Ocotillo Services, we offer a vital service to interior designers and anyone in need of a more efficient solution for receiving their furniture and other articles. We understand that your items may have traveled a great distance and may not have been treated with the care they deserve. Our receiving service is highly detailed and can be tailored to fit your specific project or purchase needs. This ensures peace of mind and eliminates any surprises during installation.
Our receiving warehouse will inspect incoming parcels visually and potentially physically before providing driver signatures to prevent any freight damage claim denial. We also verify specific quality and detail information based on the order information received from the client. This helps to avoid errors in ordering, shipping, and fulfillment. Our goal is to quickly correct any mistakes to keep your project on track. During this process, we take care of your delicate items as if they were our own. We can even resolve many minor imperfections in furniture and accessories on-site, free of charge. Any remaining damages or manufacturers’ imperfections are documented, and we promptly communicate them via your preferred contact method. From that point, we can assist in claims processing, outsourcing item repair, or returning the item to the vendor if necessary.
COMING SOON!!
Live Inventory Management:
Ocotillo Services is developing a state-of-the-art inventory management system called “The OC”. It is set to be fully available for customer use on new projects starting in Fall 2024. This revolutionary WMS system is poised to transform the receiving industry for all our clients. The OC will enable live tracking of all projects and items within the inventory. It will also provide features such as BOL tracking, photo documentation, damage reporting, and the ability to request/schedule pickups and deliveries from any mobile device or laptop. With The OC, Ocotillo Services aims to streamline inventory management, enhance transparency, and provide unparalleled convenience for its clients.
Claims Assistance:
At Ocotillo Services, we are dedicated to assisting with any freight claims that must be filed free of charge. Our knowledgeable staff will provide assistance with any necessary solutions to ensure a smooth claims process. We are fully committed to minimizing stress and saving YOU time whenever possible.
Assembly:
We offer furniture assembly at our warehouse before your installation to save you time and money. Our rates are much cheaper than what you would pay for on-site assembly by a traditional moving company. We charge an hourly rate of $65.00 per hour for assembly, and this applies to items that can be safely transported and installed while fully assembled. Keep in mind that traditional movers typically charge $70.00 per hour for on-site assembly. As each piece is unique, the required labor and skill vary, but our well-trained team with years of experience can efficiently handle the assembly process.
Storage:
We offer flexible consolidation storage to help with your fluctuating warehousing requirements. Unlike a traditional storage unit, Ocotillo Services will help you stay organized with our flexible storage program that allows you to pay only for the literal space you’re utilizing. With our detailed inventory management system, we can also accommodate several simultaneous projects at the same time. This efficient and cost-effective process provides a convenient and flexible way to scale your business while maintaining complete control. You pay for only the storage space used. Ultimately, as your storage needs scale or decline, your account adjusts proportionally.
In a desert region with heat often exceeding 120° F in the summer, our climate-controlled storage warehouse is a must. The warehouse is typically kept up to 20º-30º F cooler during the summer season. We also have a fully temperature-controlled area for those more sensitive pieces.
Delivery Window with Optional Text Notifications
Delivery Services and White Glove Options:
When you’ve finally decided to have your belongings or project delivered, we’ll set up delivery at a time that is most convenient for you. Believe it or not, the most convenient part of this service is that we outsource the movers for you. That’s right, we don’t use our own in-house movers. We’ve found that in order to keep our costs low and standards high we use only the BEST moving companies within the valley. Another benefit of doing this is to ultimately save you money. We have the upper hand by doing this which allows us to bargain with these local companies to see that you get the best deal. Also, in our experience, moving companies have a greater tendency to go above and beyond to please YOU in order to earn our business on the next installation project. It’s all about give and take. You have the option to keep us as your single point of payment or can pay them directly for their services rendered. There is never any upcharge for this arranged service.
At Ocotillo Services, we understand that items of significance require superior care. For that reason, we also offer a true white glove delivery experience for your peace of mind. An Ocotillo Services white glove delivery includes inside delivery, room of choice, and dunnage removal completed by professional movers, all while wearing booties, gloves and other protective gear to keep your home and items pristine.
Learn more about delivery Learn more about white glove options
Protection Services:
Along with taking care of our customers and really going the extra mile for service, we offer industry leading services that we are quite proud of. Innovation and customer satisfaction have led our organization in many new directions including the introduction of these services.
· Fabric & Rug Protection
To help provide consumer satisfaction with new or vintage furniture items, we work directly with the nationally known company Fiber-Seal. Through collaboration, we proudly offer a protectant for fabrics, carpeting, and rugs, which would repel liquids and keep fibers cleaner longer—without changing the color or texture! In addition, having a convenient local and mobile service center will assure that for more difficult problems or spotting emergencies, help is just a phone call away. But even more impressive than the product itself is the NO CHARGE service calls! Fiber-Seal provides service calls FREE of charge for a full 12-months after the product application.
Picture it, you’re at the project reveal or house warming party to show off your new pieces. A close friend just tripped on your new area rug and a large red wine stain appears on your brand-new living room sofa.
Now picture this, you opted to have the sofa protected with Fiber-Seal before having it delivered and you’re not in that situation at all but instead enjoying YOUR glass of wine. -Which would you prefer?
Customized Crates for All Industries
Ocotillo Services is a local leading provider of Customized Crating services for all industries. With our years of expertise in building custom crates on demand, we cater to the broad shipping needs of various businesses. Our tailored approach ensures that each crate is precisely designed to protect the contents during transportation, regardless of the industry or product type.
By offering customized crating solutions, we ensure that delicate, heavy, or unusually shaped items can be securely packed for transport or shipping. This level of personalization is particularly beneficial for companies that require specialized packaging to meet the unique requirements of their products. Ocotillo’s commitment to precise and reliable crating helps to minimize the risk of damage during transit, ultimately saving businesses time and money.
With Ocotillo Services, businesses can trust that their shipping needs are in capable hands, we’ll provide expertly crafted custom crates for a vast range of industries.
Nationwide Shipping:
At Ocotillo Services, we are dedicated to providing comprehensive nationwide freight services within the continental USA that are tailored to the dynamic needs of the modern marketplace. Our expertise in logistic services ensures seamless connections across every corner of the United States, delivering your cargo with the speed and reliability you expect.
We understand the logistics challenges and offer customized solutions whether you are shipping coast to coast or between local towns. Our services are designed to fit your business’s specific requirements, ensuring that your operations run smoothly.
Our pride lies in our ability to offer specialized freight shipping solutions that cater to the evolving demands of our diverse clientele. We provide a complete transportation management solution that covers all aspects of moving your goods, from initial pick-up to final delivery.
Partner with Ocotillo Services and experience peace of mind by working with true professionals. Contact us today to learn how our meticulous attention to detail ensures that your shipping needs are managed with utmost precision and care.